A simple & transparent pricing

Monthly subscription starting from £299 on top of per ticket pricing based on your volume.
No set-up fees or hidden costs. All European languages covered.

Price per ticket

Local
Nearshore
Offshore
Standard
700 -> 1.5K tickets
£2.45/ticket
Business
1.5K -> 5K tickets
£2.25/ticket
Professional
5 -> 10K tickets
£2.15/ticket
Enterprise
10K -> 30K tickets
£2.05/ticket
Custom
> 30K tickets
Contact Us
Standard
700 -> 1.5K tickets
£1.95/ticket
Business
1.5K -> 5K tickets
£1.85/ticket
Professional
5 -> 10K tickets
£1.75/ticket
Enterprise
10K -> 30K tickets
£1.65/ticket
Custom
> 30K tickets
Contact Us
Professional
5 -> 10K tickets
£1.30/ticket
Enterprise
10K -> 30K tickets
£1.20/ticket
Custom
> 30K tickets
Contact Us
Book a demo

Account management monthly pricing

Standard
Premium
Dedicated
Account Manager
Shared manager
10 accounts
Communication
Answer time
24 hours
Meetings
Weekly contact hours
30 min
Reports
Quality checks
3% tickets
Price
£299
Account Manager
Shared manager
3 accounts
Communication
Answer time
same day
Meetings
Weekly contact hours
2 hours
Reports
Quality checks
5% tickets checked
Price
£2 999
Account Manager
Shared manager
No
Communication
Answer time
Custom
Meetings
Weekly contact hours
Custom
Reports
Quality checks
Custom
Price
£4 999
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Heroes Zone Definition

Local
Nearshore
Offshore
Heroes Location
Local, Western, Northern & Southern Europe
Central & Eastern Europe, Southeastern Europe
Rest of the world
RGPD Zone
Yes
Yes, with contractual clause, practices & control in place
Yes, with contractual clause, practices & control in place
Language Skills
Native (first language)
C1 (second language)
B2 (second or third language)
Cultural proximity
Same
Similar
Different
Channels
Email, Phone, Chat, Social Media
Email, Phone
Email

Your cost simulator

Everything included with no hidden costs
or set up fees

700
Your price
1179
€
/mo
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700
Your price
12451.45
€
/mo
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Our clients love Onepilot

Onepilot’s team is always very helpful and responding, friendly and communicative. I think what matters the most is that everybody is willing to do their best to comply with our standards which is very important and reassuring for us!

Farina Schiffner

Director of Operations & Product

“There’s a real opportunity for brands to rise above competitors if they can piece together the entire customer journey and have it in front of the support agents. Onepilot can personalise that experience, it’s a win!”

Alexandre Venturino

Chief Operating Officer

"We have a really good follow-up of our agents on the Onepilot App. All the data of the processed requests is accessible whenever I want to, it is a simple and intuitive tool to use. Also, I can easily make the knowledge base evolve over time directly onto the platform, it is very convenient".

Sophie Boileau

Head of care

“Qualified answers, in live-time and 24/7 to our customers have raised our average baskets by +20% and our loyalty rate by 15% ! Thanks Onepilot”

Baptiste Theissier

Head of Operations

Join +200 E-merchants who already trust us!

Book a demo

Frequently asked questions

See all questions
Which processes can you manage?

We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.

Which languages do you support?

At the moment, we support French, English, and all European languages. More languages to come.

Is there any minimum volume required or commitment?

You will only have a minimum of 700 tickets per month but no commitment or set-up fees.

How do I get onboard?

It's simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our agents and we're up to speed in 48h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.

Which ticketing software do you support?

We support all your ticketing tools, without the hassle of lengthy integration: Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Kustomer, HelpScout, Front, AgoraPulse, Hootsuite, Hubspot, Crisp, Jira, Ringover, Salesforce, Trello and many more.

Which back-office tools do you support?

We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.

Do I need to use Onepilot full time or can I use it after-hours only?

Onepilot is perfectly suitable as a complement to your internal agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...). You have full control of how you want to use our service.

See all questions
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