A simple & transparent pricing
£199 Monthly subscription on top of per ticket pricing based on your volume.
No set-up fees or hidden costs.
They already joined us!
Our clients love Onepilot
Your cost simulator
Everything included with no hidden costs
or set up fees
Flexible and
scalable offer
We provide simple and flexible outsourced customer care and strive for best in class performance
Whenever
Switch us on and off on the time slots you want from 7am to 1am CET, 7/7
Whatever
Ready for your most complex tickets from level 1, 2 or 3
Wherever
Omnichanel coverage: Chat, Phone, SMS, Mail, Messaging app
Join +200 E-merchants who already trust us!
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Frequently asked questions
We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.
At the moment, we support French, German, Spanish and English. More languages to come.
You will only have a minimum of 400 tickets per month but no commitment or set-up fees.
It's simple! We set up an onboarding call with you (max 1.5h) and your account manager will ask you a list of questions to cover all important points, like your way of working and tone of voice. With all the answers you give us and your existing documentation (if you have some), your account manager will build your knowledge base. You can always edit it, anytime. After that, we train our agents and we're up to speed in 48h. If there's something we're unsure of, we'll be in touch right away to make sure everything is resolved as fast as possible.
We support all your ticketing tools, without the hassle of lengthy integration: Zendesk, Intercom, Gorgias, Freshdesk, Aircall, Kustomer, HelpScout, Front, AgoraPulse, Hootsuite, Hubspot, Crisp, Jira, Ringover, Salesforce, Trello and many more.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
Onepilot is perfectly suitable as a complement to your internal agents. We can handle your support full time or just during slots you define on your dashboard (peak activity, night, week-ends...). You have full control of how you want to use our service.