Outscourced customer care for E-commerce & Marketplace
You wouldn't visit a physical store without any real-time assistance, why should it be any different online?!
+ 200 E-merchants already trust us
Marketplace customer care challenges
Companies that excel at customer experience have seen revenue growth between 4%-8% above their market average
Provide fast, omnichannel answers
80% of consumers contact brands via 4 different channels and 33% will wait up to 5 minutes to get an answer
Leverage good reviews
78% of companies believe they deliver “super experiences,” only 8% of customers agree
Answer customer requests round the clock
70% of buying decisions are made during nights and weekends
Launch new markets
Build a repeatable business and expand fast in other locations with marginal efforts
Ensure merchant relationship
Best-in-class third parties management will maximise your end-user experiences
Handle seasonal peaks
Volume of orders can go up 5x during Christmas while client expectations increase by 2x
Head of Customer care, Smallable
Customer experience Manager, Les Raffineurs
Head of care, Blissim
Our clients love Onepilot
Head of care
Head of care
Head of care
We live and breathe marketplace!
Working with +200 e-merchants, we perfectly know how to answer your most common customer requests
Creation, modification, account access or password issues, newsletter unsuscribe, referral program
Information, modification, cancellation
Availability, stocks, composition
Confirmation, modification, cancellation
Client feedbacks moderation
Benefits of outsourcing your customer care with Onepilot
Our solution is built to take up all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care
Fire-up your sales!
Frequently asked questions
We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.
At the moment, we support French, German, Spanish and English. More languages to come.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
Yes! That's our job 🙂