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Outsourced customer care

done right

Right

Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents.

200+ e-merchants already trust us

Alan

Adoreme

Blissim

Getaround

Jonak

Leetchi

Merci Handy

Paack

Qonto

Alan

Adoreme

Blissim

Getaround

Jonak

Leetchi

Merci Handy

Paack

Qonto

Let's break the codes of customer care outsourcing

Transparent pricing

No setup fees. No hidden costs.
From £2.05 per ticket.

Full flexibility

Activate service in one click for time slots, channels, languages and any ticket typology.

Native agents
🇫🇷🇬🇧🇪🇸🇩🇪🇮🇹🇵🇹🇳🇱🇧🇪

100% human and locally based answers empowered by our tech.

All channels

Chat, mail, social media, whatsApp, SMS, inbound and outbound phone.

Native integrations

All toolstacks supported: Ticketing, CMS, Payment, Logistic, Delivery...

Granular analytics

Available within Onepilot app to monitor your customer experience.

Photo de Claire Wilson, eBusiness Director at BareMinerals

"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience to our consumers. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."

Claire Wilson

eBusiness Director, bareMinerals

Picture of Alexandre Venturino, COO at Dr Brandt

“Onepilot really took up the challenge on helping become more flexible, provide accurate answers all whist with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”

Alexandre Venturino

COO, Dr. Brandt

Picture of Holly Crossley, Head of commerce at Dash

“Thanks to Onepilot we have cut our Customer Service spend in half while reduced our time to respond by over 100%. Our customers are always satisfied with their experience with us AND our internal team can now focus on the essential!"

Holly Crossley

Head of Ecommerce, Dash Water

Our clients love Onepilot

"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience to our consumers. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."

Photo de Claire Wilson, eBusiness Director at BareMinerals

Claire Wilson

eBusiness Director

“Thanks to Onepilot we have cut our Customer Service spend in half while reduced our time to respond by over 100%. Our customers are always satisfied with their experience with us AND our internal team can now focus on the essential!

Picture of Holly Crossley, Head of commerce at Dash

Holly Crossley

Head of commerce

“Onepilot really took up the challenge on helping become more flexible, provide accurate answers all whist with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”

Picture of Alexandre Venturino, COO at Dr Brandt

Alexandre Venturino

COO

Hop on for the best customer experience journey!

image showing the onboarding within 1 to 3 weeks with Onepilot's solution

image showing the activation of the solution in the most flexible way

image showing the benefits from real-time analytics to grow the business with Onepilot

Increase your Customer Satisfaction Score by
+20% now!

Turn your customer care into a real profit center!

Extend your customer care operations and focus on your mission, not support!

Conversion Rate

Engage & convert more customers

Over 60% of consumers think solving an issue fast is the most important part of good customer care

Repeat Business

Retain your customers and increase your LTV

It is 9x more expensive to acquire a new customer vs. selling to an existing customer

Customer Care spending

Enhance your team efficiency

Success stories

Discover how our clients successfully outsource their customer care with Onepilot

Heights supplements

Success stories

Heights extends its customer care in 10 days with full flexibility

In this success story, discover how Heights scaled-up its team in no time to keep a high level of customer satisfaction during its last off-site

Jonak store, avenue des Ternes

Success stories

Jonak increases by +25% its CSAT while outsourcing its customer care

Customer care is at the heart of Jonak's strategy. In this new success story, discover how this famous french shoe brand increases its CSAT by +25% by outsourcing its customer service.

Enhance your customer care with the snap of a finger!

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