Find out why we have the best agents.
The solution
The best platform to find the best agents.
Agents research example
Native english
Quality Score >95%
Available from tomorrow
Available >30h per week
Our top 3 agents proposal
Steffen R.
Agent since May 2023
Past experience
7 years in customer service @Foodservice
KPIs
19 310 tickets handled
92% of Quality Score
29h shifted per week
Main expertise
Food
Why Onepilot?
"The flexibility and the possibility to be paid per week or per month, it's easier to manage my finances"
Florence A.
Agent since December 2022
Past experience
5 years in customer care @Teleperformance, Uber, Captel
KPIs
78 113 tickets handled
96% of Quality Score
52h shifted per week
Main expertise
Ecommerce
Why Onepilot?
"Remote flexibility and payout: they even setup bonuses when we provide qualitative answers!"
Lynda B.
Agent since April 2022
Past experience
4 years in audit @Caisse d’épargne
3 years as control officer @Shine
KPIs
36 293 tickets handled
91% of Quality Score
24h shifted per week
Main expertise
Banking
Why Onepilot?
"Remote work was key for me after I moved abroad, and being able to choose my working hours"
With 2K+ agents onboarded, we highly optimized our funnel.
We're confident in finding the right agents for you, see how we do it with a few figures.
4
Websites where our listings are displayed
More than 2M visitors see them every year.
40
K
Agents applying every year
The more applications we get, the more chance we have to find the best?
2
K
Agents onboarded every year
With <5% of applicants joining Onepilot, we are far more selective than standard BPOs. And you deserve it.
3
%
Agents churn
An attractive package, a strong culture and the best Tech to support them. Our winning recipe to keep our agents.
5
Skills tested
Written and communication skills, Tech-friendly abilities, tools usage and reasoning.
28
Questions and tests cases
To make sure the agent will be able to provide the best service to your customers.
1
Final interview with our Hiring Expert
To present to each agent his proposed mission, and validate your specific requirements and their conversational skills live.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
