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Unleash the power of digital shopping.
Unleash the power of digital shopping.
Unleash the power of digital shopping.
Unleash the power of digital shopping.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
We help 250+ brands achieve measurable results.
+
60
%
Increase in e-merchants costs of acquisition in the last 5 years.
+
60
%
Increase in e-merchants costs of acquisition in the last 5 years.
+
60
%
Increase in e-merchants costs of acquisition in the last 5 years.
9
x
More expensive to acquire a new customer than to sell to an existing one.
82
%
Of website visitors are more likely to convert to customers if they have chatted with you first.
82
%
Of website visitors are more likely to convert to customers if they have chatted with you first.
82
%
Of website visitors are more likely to convert to customers if they have chatted with you first.
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
We understand Ecommerce challenges.
A performant customer care can grow revenue up to 8% above market average. We guess you wouldn't mind that improvement?
Increase lifetime value
+10% in average order value and +20% repeat business for customers who chatted with you.
Reduce acquisition costs
A simple conversation makes a visitor 250% more likely to become a customer.
Be omnichannel
80% of customers contact brands via 4 different channels. Make sure to be everywhere they need you.
Provide instant answers
33% of customers will wait up to 5 minutes to get an answer.
Leverage good reviews
78% of companies believe they deliver “super experiences,” but only 8% of customers agree.
Answer requests round the clock
70% of buying decisions are made during nights and weekends. Don't miss these additional sales.
Launch new markets
Build a repeatable business and expand fast in other locations with marginal efforts.
Handle seasonal peaks
Volume of orders can go up 5x during Christmas while customers expectations increase by 2x. Are you ready?
What we offer for emerchants.
We can support you for any basic or complex operation. You don't find yours in the list? Get in touch with us, we'll easily adapt to your processes.
Account management
Creation, modification, account access or password issues, newsletter unsubscription, referral program,...
Third party management
Suppliers, logistics, payment providers, platforms, marketing,...
Order management
Confirmation, modification, editing, cancellation,…
Pre-sales reinsurance
Product information, up-sell and cross-sell,...
Abandoned cart conversion
Proactive outbound calls providing vouchers or discount codes.
Churn prevention
Proactive outbound calls to get your churned subscribers back.
Subscriptions management
Information, modification, cancellation.
Payment methods
Information, update, issues,…
Reviews management
Clients' feedback moderation.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
Powering the world's best teams.
250+ customers trust us to handle 15M+ interactions per year, from next-gen startups to established entreprises.
You're in good company.
And you don't have to take our word for it.
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
“Onepilot is a part of our team and is able to understand our processes and teach the agents on a day to day basis. They are experts in the things that they do because that’s what they focus on all day, everyday.”
Holly Crossley
Head of Ecommerce, DASH Water
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
"We've got our costs under control with Onepilot and we're moving forward calmly at each peak in activity because we know we won't have a backlog."
Boris Petit Lavandier
Customer Success Manager, JOTT
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Baptiste Theissier
Operations Director, Le Slip Français
You’re 1min away from your best customer experience.
Industries
Others
Industries
Others
Industries
Others
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat
How we helped Le Slip Français
The problem
Le Slip Français wanted to maintain its SLAs during activity peaks while facing +500% increase in customer care tickets.
The results
48
h
Notice to activate Onepilot in extension of Le Slip Français internal customer care teams
36
min
Average first response time by mail
<
2
%
Escalation rate to Le Slip Français internal customer care team
90
%
CSAT thanks to instant, efficient and round-the-clock answers
+
20
%
Internal customer team increase in NPS
How we helped DASH Water
The problem
DASH Water wanted to increase his subscribers volume and AOV, and find an outsourcing partner they can 100% trust.
The results
100
%
Reduction on overal customer service spendings
15
%
Average active subscribers
14
%
Orders per subscribers
6
min
Average First Time Response (FTR) by mail
1
min
Average First Time Response (FTR) by chat