Outscourced customer care for Mobility services

Mobility

Imagine providing a faster answer to your customers than the time they need to book a ride?!

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200+ E-merchants already trust us

Mobility services customer care challenges

94% of consumers believe the quality of a company's customer care influences its reputation

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Offer a maximum customer care time coverage

Providing round-the-clock support means your service meets customer expectations whenever they use your service

Deliver instant answers

32% of consumers will only wait up to 5 minutes for a response from customer service

Handle seasonal peaks

The holidays and the weather play significant roles in the use of mobility services. For scooter mobility services, the volume of users can go up to 5x than usual during summer and so does the inbound volume received by customer care

Answer questions on data & payment compliance

Transparency and compliance pave the way for mobility

Launch new markets

Build a repeatable business and expand fast in other locations with marginal efforts

“Thanks to Onepilot, we are now able to offer our users a first answer in 6min, resulting in an increase of our CSAT from 83% to 97%. We are absolutely a fan of your work and your ability to expand worldwide with us. Thank you Onepilot ”

Clara Vaisse

Head of operations, Pony

“As a mobility service, you need to provide fast and efficient answers to your users around the clock and 7/7. Extended hours can be very expensive for a company, but with Onepilot you are charged per ticket processed regardless of the time, day or communication channel and get very qualitative and responsive answers from the agents”

Annabel Smith

Customer Service team Lead, Superpedestrian

"I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business “

‍Celia Lopez

Head of Customer Support, Getaround

Our clients love Onepilot

“Thanks to Onepilot, we are now able to offer our users a first answer in 6min, resulting in an increase of our CSAT from 83% to 97%. We are absolutely fan of your work and your ability to expand worldwide with us. Thank you Onepilot"

Clara Vaisse

COO

Annabel Smith

Customer Service Lead

Celia Lopez

Head of Customer Support

We help you deliver top-notch customer care to any of your user requests

Working with 200+ e-merchants, we know how to perfectly answer your most common customer requests

Customers management

Creation, modification, account access or password issues, newsletter unsubscribe, referral program

Live operations

Locking and unlocking issues, parking issues, incident reports

Payment methods

Proof of payment, manual transfer or legal procedure

Insurance & rental contract

Costs, eligibility, deposit guarantees...

App issues

Potential bugs with features or connection

Customer reviews

Positive and negative feedbacks

Benefits of outsourcing your customer care with Onepilot

Our solution is built to handle all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care

+200%
repeat business

+35%
conversion rate

+20%
Truspilot reviews

95%
average CSAT

Maximize your LTV, now!

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Frequently asked questions

See all questions

Which processes can you manage?

We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.

Which languages do you support?

At the moment, we support French, German, Spanish and English. More languages to come.

How do we communicate together?

We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.

Which back-office tools do you support?

We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.

Do you match my tone of voice?

Yes! That's our job 🙂