Outscourced customer care for Mobility services
Imagine providing a faster answer to your customers than the time they need to book a ride?!
200+ E-merchants already trust us
Mobility services customer care challenges
94% of consumers believe the quality of a company's customer care influences its reputation
Offer a maximum customer care time coverage
Providing round-the-clock support means your service meets customer expectations whenever they use your service
Deliver instant answers
32% of consumers will only wait up to 5 minutes for a response from customer service
Handle seasonal peaks
The holidays and the weather play significant roles in the use of mobility services. For scooter mobility services, the volume of users can go up to 5x than usual during summer and so does the inbound volume received by customer care
Answer questions on data & payment compliance
Transparency and compliance pave the way for mobility
Launch new markets
Build a repeatable business and expand fast in other locations with marginal efforts
Head of operations, Pony
Customer Service team Lead, Superpedestrian
Head of Customer Support, Getaround
Our clients love Onepilot
Customer Service Lead
Head of Customer Support
We help you deliver top-notch customer care to any of your user requests
Working with 200+ e-merchants, we know how to perfectly answer your most common customer requests
Creation, modification, account access or password issues, newsletter unsubscribe, referral program
Locking and unlocking issues, parking issues, incident reports
Proof of payment, manual transfer or legal procedure
Insurance & rental contract
Costs, eligibility, deposit guarantees...
Potential bugs with features or connection
Positive and negative feedbacks
Benefits of outsourcing your customer care with Onepilot
Our solution is built to handle all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care
Maximize your LTV, now!
Frequently asked questions
We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.
At the moment, we support French, German, Spanish and English. More languages to come.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
Yes! That's our job 🙂