Outsourced customer care for C2C E-commerce

Platform C2C

Deliver best-in-class service to both supply and customer sides

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200+ E-merchants already trust us

C2C platform customer care challenges

70% of customers would switch to a competitor after a single negative experience

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Handle real time operations and ensure large support time coverage

Responding in an hour will meet the expectations of 88% of consumers and enforce trust

Deliver a perfect KYC processes

Users making transactions on a C2C platform need reassurance as fraudulent activities can easily happen online

Launch new markets

Build a repeatable business and expand fast in other locations without any additional recruitment

Product feedback

Although 96% of unhappy customers won't complain, 91% of them will simply leave and never come back

Facilitate relationships between both sides of the marketplace

Providing fast and accurate answers to pre-order inquiries will push conversion and retention on the platform

“I have been very impressed by the capacity of Onepilot to provide consistent, high quality service to our users. They understood very fast our internal processes and have been able to deliver fast and accurate answers resulting in a 120% increase on our repeat business “

Celia Lopez

Head of Customer Support, Getaround

“Onepilot has been impressive in their capacity to scale their team and handle a large volume of tickets. Congrats!”

Glenda Barbosa

Head of Customer Quality Experience, Leetchi

“We leverage on Onepilot global footprint to expand and scale alongside with them. The fact of having BFSI certified and native agents were a must have for us.”

Thibaut Predhomme

Chief of staff, Sorare

Our clients love Onepilot

Celia Lopez

Head of customer support

“Onepilot has been impressive in their capacity to scale their team and handle a large volume of tickets. Congrats!”

Glenda Barbosa

Head of customer quality experience

“We leverage on Onepilot global footprint to expand and scale alongside with them. The fact of having BFSI certified and native agents were a must have for us.”

Thibaut Predhomme

Chief of staff

We help you deliver a top-notch customer care to any of your user requests

Customer identity control

Issues, information

Payment

Overbilling, payment error, payment methods

Customer account

Creation, modification, deletion

Anti-Money Laundering

Verifying accounts and transfers

Technical issues

Unlocking client account, bug on the app, finalise an order

Quality issues

Missing items, damages

Benefits of outsourcing your customer care with Onepilot

Our solution is built to handle all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care

+200%
Repeat Business

+35%
Conversion Rate

+20%
Truspilot Reviews

95%
Average CSAT

Reduce your CAC, now!

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Frequently asked questions

See all questions

Which processes can you manage?

We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.

Which languages do you support?

At the moment, we support French, English, and all European languages. More languages to come.

How do we communicate together?

We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.

Which back-office tools do you support?

We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.

Do you match my tone of voice?

Yes! That's our job 🙂