Outsourced customer care for C2C E-commerce
Deliver best-in-class service to both supply and customer sides!
200+ E-merchants already trust us
C2C platform customer care challenges
70% of customers would switch to a competitor after a single negative experience
Handle real time operations and ensure large support time coverage
Responding in an hour will meet the expectations of 88% of consumers and enforce trust
Deliver a perfect KYC processes
Users making transactions on a C2C platform need reassurance as fraudulent activities can easily happen online
Launch new markets
Build a repeatable business and expand fast in other locations without any additional recruitment.
Although 96% of unhappy customers won't complain, 91% of them will simply leave and never come back
Facilitate relationships between both sides of the marketplace
Providing fast and accurate answers to pre-order inquiries will push conversion and retention on the platform
Head of Customer Support, Getaround
Head of Customer Quality Experience, Leetchi
Chief of staff, Sorare
Our clients love Onepilot
Head of customer support
Head of customer quality experience
We help you deliver a top-notch customer care to any of your user requests
Customer identity control
KYC and KYB validation
Overbilling, payment error, payment methods
Creation, modification, deletion
Verifying accounts and transfers
Unlocking client account, bug on the app, finalise an order
Missing items, damages
Benefits of outsourcing your customer care with Onepilot
Our solution is built to take up all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care
Reduce your CAC, now!
Frequently asked questions
We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.
At the moment, we support French, German, Spanish and English. More languages to come.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
Yes! That's our job 🙂