What's behind
Our story
It all started with 5 ex e-merchants convinced that customer care is a profit center
Obsessed with providing instant, expert and round-the-clock answers to their users, they faced the challenge of doing it with internal resources while the state of the art customer care outsourcing was not matching their expectations
Few months later, +200 e-merchants outsource their customer care tickets to Onepilot in the most flexible and efficient way
Our missions
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Our values
Lead by example
We have a preference for action. We do not ask other people to do things we're not willing to do
Keep pushing to get results
We have great ambitions and deliver measurable results. We strive to get better, and to make a difference as a team
Care, act fairly
We care for our team and our clients. We consider each opinion without bias or ego
Be passionate, have fun
We love what we do. Our team, our mission and our product motivate us to improve every day
Take ownership
We are curious, take initiative and hold ourselves accountable for what we do
Onepilot's key figures
Meet some of our Pilots
Our employees go by the name “Pilots”. They are curious, willing and passionate people who want to deliver a simple, flexible and a top-notch outsourced customer care!
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200+ E-merchants already trust us
