The conviction that being tech-driven will improve the state of the art of the industry
A stronghold on email support can take your customer engagement strategy a long way, if you are able to provide personalized and fast response to your consumers
Though, it can be challenging for brands to answer to all the requests while consumers are expecting prompt responses on these channels. Not answering a customer complaint on social media can lower consumer loyalty by 50%.
Agents can answer multiple customers at the same time and doesn’t require real-time answers, which makes the solution more flexible for customers and less stressful for agents.
Customer experience is what drives both engagement and satisfaction. Provide fast, personalised, human answers to lead your customers to higher loyalty
An existing customer is 9x less expensive than acquiring a new one, and a loyal customer buys more often
Technology associated with human can eliminate repetitive, low-value work and your team members can focus on other activities