Outscourced customer care for Delivery & Logistics
Imagine providing faster answers to your clients' users than the time needed to ship their products?!
+ 200 E-merchants already trust us
Delivery & Logistics customer care challenges
73% of companies with above-average customer experience perform better financially than their competitors
Provide accurate and up-to-date information about shipments
Maintain transparency but also reduce your contact rate
Deal with shipping issues
97% of consumers say that if a service turned a poor experience into a positive one by solving their problems immediately, they would do business with that service again
For every delivery and eCommerce business, having a successful returns management policy is key
Provide fast answer round-the-clock
A response in less than 30 minutes receives a 15% higher CSAT than a response in 24 hours.
Sergi Portell Santin
Head of Service Operations, Paack
Customer success, Cubyn
Our clients love Onepilot
Sergi Portell Santin
Head of Service Operations
We help you deliver a top-notch customer care to any of your user requests
Benefits of outsourcing your customer care with Onepilot
Our solution is built to take up all the challenges you are facing by providing a simple, flexible and qualitative outsourced customer care
Let's turn your customer support into a real profit center!
Frequently asked questions
We support all your processes, even the most complex ones. These are some examples of processes we handle for our clients: order management, refunds, ID validation, subscription management, technical support, user management, social media moderation and many more.
At the moment, we support French, German, Spanish and English. More languages to come.
We use a shared Slack channel to communicate. If you don't use Slack, your account manager is always available via email or phone. You can track in real-time your costs and other useful statistics on your Onepilot dashboard.
We support all your back-office tools, without the hassle of lengthy integration: MangoPay, Recharge, Stripe, Prestashop, Shopify, Magento, Woocommerce, Bold, PayPal, Be2Bill-Dalenys, ProcessOut, Urbantz, Presto, Shipup and many more.
Yes! That's our job 🙂