Everything about customer care!

Learn how Shape Republic, the #1 fitness food brand, used Onepilot to scale its customer support in a very short time while maintaining its high standards.

La Fourche is an online organic grocery shop dedicated to delivering organic products at a lower price. Their objective: to make organic food accessible and to give the power back to the users.

How do you offer customer service that truly builds loyalty when you are a company operating in 40 countries? Maxime tells us how Lalalab has set up a system where customer service is at the heart of all activities: marketing, tech, and logistics, and where each project is carefully prepared and thought out. Let's dive into the tools, projects, and the internal organisation of the company that printed 58 million souvenirs in 2020.

Coralie Pascal is Head of Quality at Onepilot, a company that aims at reinventing outsourced customer care. In this article, discover more about her role, her daily tasks, and the position of head of quality in a fast-paced tech-powered company.