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Onepilot Blog

Everything about customer care!

10M ARR of Onepilot
Onepilot news

From 0 to €10M ARR in 2 years: Onepilot retrospection

Dive into the Onepilot retrospective where we share our key challenges and strategies that have contributed to our growth. Explore lessons learned, defining moments and entrepreneurial tips that could inspire other ambitious startups.
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Onepilot
August 30, 2023
Category
La carte Qonto
Success stories
All

Qonto scale up its customer service in 1 month, in a new market, following the takeover of its competitor Penta in Germany

Discover how Qonto scaled up its customer service from 2 to 100 agents in a month with Onepilot to help Penta customers make the transition to Qonto
La carte Qonto
Marine Catherine
July 17, 2023
Tips to outsource your customer service
Tips
All

How to Successfully Outsource Your Customer Service in 6 steps?

Outsourcing customer service is a strategic solution for businesses seeking cost savings, expertise, and improved customer satisfaction. Discover the secrets to achieving excellence in outsourcing
Tips to outsource your customer service
Marine Catherine
June 13, 2023
Customer service representatives scoring
Tips
All

Hire the best Customer Service Representatives thanks to an efficient scorecard

Hiring Customer Care representatives can be a complex process and can cost you a lot if you make casting errors. Download our free scorecard to help you build the most efficient Customer Care for your company
Customer service representatives scoring
Onepilot
June 23, 2023
Outsourced customer service
Tips
All

When and how to successfully outsource your customer service?

You are wondering when and how to outsource your customer service? Here are some tips and questions to help you move forward with this project
Outsourced customer service
Marine Catherine
May 15, 2023
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