Success story: How did Le Slip Français halve its response time in the face of a X5 peak in activity during the end-of-year holidays?

"The end of the year period was always very anxiety-provoking for our customer service teams, whereas now it's super reassuring to know that in 48 hours I can activate external agents who already know all our processes" Baptiste Theissiers, Director of Operations at Le Slip Français

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