Outsourced customer care

done right
Right

Bring answers to your users. 100% human, instant and 24/7. Across all channels. Native agents. In all languages. 

Book a demo

Hop on for the best customer experience journey!

Get onboarded within 1 to 3 weeks

Connect your Ticketing and CMS tools
Run an onboarding workshop with your Account Manager
30-test tickets trial included

Activate the solution in the most flexible way

Choose the time slots, ticket nature, languages or channels you want to outsource in one click
No heroes can solve tickets without e-learnings & assessments that also allow you to implement or change processes on the go

Benefit from real-time analytics to grow your business

Access and edit your Knowledge Base and/or training material
Get insightful analytics through the Onepilot app: number of tickets processed, CSAT, First Response Time, Quality Assurance Score, Recontact Rate...
image showing the onboarding within 1 to 3 weeks with Onepilot's solution
image showing the activation of the solution in the most flexible way
image showing the benefits from real-time analytics to grow the business with Onepilot
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Let's break the codes of customer care outsourcing

Picto Pricing

Transparent pricing

No setup fees, no hidden costs,
from £2.05 per ticket

Picto flexibility

Full flexibility

Activate service in one click for time slots, channels, languages and any ticket typology

Picto Agents

Native agents

100% human locally based answers empowered by our tech

Picto Channels

All channels

Chat, mail, social media, whatsApp, SMS, inbound and outbound phone

Picto Integrations

Native integrations

All toolstacks supported: Ticketing, CMS, Payment, Logistic, Delivery...

Picto Granular

Granular analytics

Available within Onepilot app to monitor your customer experience

Photo de Claire Wilson, eBusiness Director at BareMinerals
"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience to our consumers. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."

Claire Wilson

eBusiness Director, bareMinerals

Picture of Alexandre Venturino, COO at Dr Brandt
“Onepilot really took up the challenge on helping become more flexible, provide accurate answers all whist with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”

Alexandre Venturino

COO, Dr. Brandt

Picture of Holly Crossley, Head of commerce at Dash
“Thanks to Onepilot we have cut our Customer Service spend in half while reduced our time to respond by over 100%. Our customers are always satisfied with their experience with us AND our internal team can now focus on the essential!"

Holly Crossley

Head of Ecommerce, Dash Water

Photo de Claire Wilson, eBusiness Director at BareMinerals

Claire Wilson

eBusiness Director, bareMinerals

Picture of Alexandre Venturino, COO at Dr Brandt

Alexandre Venturino

COO, Dr. Brandt

Picture of Holly Crossley, Head of commerce at Dash

Holly Crossley

Head of Ecommerce, Dash Water

Our clients love Onepilot

"We partnered with Onepilot to support us across multi brand markets and help us deliver exceptional customer experience to our consumers. The Onepilot team have delivered quick and knowledgeable solutions for every challenge we faced together. We are looking forward to continuing our partnership as we expand our brands and market opportunities."
Photo de Claire Wilson, eBusiness Director at BareMinerals

Claire Wilson

eBusiness Director

“Thanks to Onepilot we have cut our Customer Service spend in half while reduced our time to respond by over 100%. Our customers are always satisfied with their experience with us AND our internal team can now focus on the essential!
Picture of Holly Crossley, Head of commerce at Dash

Holly Crossley

Head of commerce

“Onepilot really took up the challenge on helping become more flexible, provide accurate answers all whist with an amazing time of response! They really know how to train agents and provide great advice in customer service. One of the greatest things is that our CX Manager now has more time to think about the strategy and give meaningful feedback to our product and marketing teams”
Picture of Alexandre Venturino, COO at Dr Brandt

Alexandre Venturino

COO

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Increase your Customer Satisfaction Score by
+20% now!

Book a demo

Turn your customer care into a real profit center!

Extend your customer care operations and focus on your mission, not support

+ 35 %
Conversion Rate

Engage & convert more customers

Over 60% of consumers think solving an issue fast is the most important part of good customer care

+ 200 %
Repeat Business

Retain your customers and increase your LTV

It is 9x more expensive to acquire a new customer vs. selling to an existing customer

 - 250 %
Customer Care spending

Enhance your team efficiency

Turn your fixed costs into variable ones and increase your internal team NPS

Success stories

Discover how our clients successfully outsource their customer care with Onepilot

pony france
Success stories

How pony supports its rapid growth with 24/7 customer care

Delve into our collaboration with pony, the french company redefining shared electric vehicles in France, and discover how Onepilot enabled their team to face exponential growth.
Read more
Cabaïa customer care success story
Success stories

Why Cabaïa "simply can’t imagine the future" without Onepilot

Discover how Cabaïa leveraged Onepilot to support its exponential growth and reinforce its position as an industry leader. Learn more about the underpinnings of a collaboration built to last.
Read more
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Enhance your customer care with the snap of a finger!

Book a demo

They talk

About us
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